Align, Engage, Excel; A Blueprint for Organizational Success
All organizations can benefit from the Baldrige Framework by having a structured approach to enhance their performance. It helps them identify opportunities for improvement, refine their processes, and reinforce a culture of excellence. Together, we can align your goals, engage your workforce more effectively and sustain or gain a competitive advantage ultimately leading to greater innovation and customer satisfaction.
Services
Training
We offer Baldrige Framework training designed to be accessible and understandable for all levels in the organization, ensuring everyone can grasp the concepts and apply them effectively to enhance performance and drive improvement.
Assessment
We use various assessment tools to evaluate progress against the Baldrige Framework, including self-assessments, surveys, and interviews, ensuring a comprehensive analysis of performance and opportunities for improvement.
Coaching
We offer common sense coaching tailored for senior leaders, managers, and teams, focusing on strategic alignment, performance improvement, and fostering a culture of excellence throughout the organization.
Speaking
We offer engaging talks on the Baldrige Framework for retreats, conferences, and civic groups, sharing insights on performance excellence and inspiring audiences to implement effective practices within their organizations.
About Bob Bitner
With nearly three decades of experience in the Baldrige Framework - 14 of which were leading a state and regional Baldrige program. I have trained examiners, coached senior leaders, conducted site visits, and presented at a variety of retreats, conferences, and civic organizations. I firmly believe that one of the keys to successfully implementing the Baldrige Framework is to engage employees early in the process. This nurtures a workplace culture that prioritizes collaboration and continuous improvement.
Testimonials
Bob Bitner's expertise in the Baldrige Framework is invaluable. His knowledgeable coaching and patient, thorough teaching style have been instrumental in guiding myself and my colleagues in understanding better how to refine and elevate our own practices in the journey toward performance excellence. Bob's ability to break down complex concepts into actionable steps, combined with his patient and supportive demeanor, made the process both enlightening and enjoyable.
Jodi Cichetti RN, MS, CCM, CPHQ, CPPS, HACP
I highly recommend Bob as an asset to organizations interested in continuous improvement. Bob has a strong commitment to anyone he is engaged with on a variety of subjects. His facilitation skills enable the organization to develop without a heavy hand but with an overall purpose. Bob has many years of experience helping organizations with the Baldrige Framework, which could help organizations to improve workforce and customer engagement and financial management. Bob is a superstar in my opinion!
Dr. Mac McGuire LTC, Army (Ret) and CEO Quality Texas Foundation Regional Program
As a District Leadership Team, we have thoroughly enjoyed working with Bob on our Baldrige Journey. Bob does a brilliant job of facilitating discussion, probing us for deeper thinking, and challenging us to cast vision while paying particular attention to the details to arrive there. Our team has been the better for having Bob be part of our journey And helping / guiding us to be the best version of ourselves. I wholeheartedly endorse Bob and the years of experience and professionalism he brings with him.
Dr. Peter J. Aiken, Superintendent, Central York School District
Bob is a man of great True North character. His knowledge of the Baldrige Criteria is top class. And, he has worked in business! Bob is kind, sincere and has an old-fashioned work ethic. I strongly recommend Bob to any organization interested in improving.
Harry Zechman, COO, Stoner Incorporated
Can we schedule a brief chat to explore the possibility of working together?

Business Hours

Mon - Fri
-
Sat - Sun
Closed
(717) 572-4800
bbitner@EngageAndExcel.net

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